Accessibility

The City Council of Arenys de Mar is committed to making this website accessible in accordance with Royal Decree 1112/2018, of 7 September, on the accessibility of websites and applications for mobile devices in the public sector (hereinafter, Royal Decree 1112/2018, of 7 September).

This accessibility statement applies to www.visitarenys.com

Compliance situation

This website is fully compliant with Royal Decree 1112/2018, of 7 September.

Content not accessible

The content listed below is not accessible for the following reasons:

Lack of compliance with Royal Decree 1112/2018, of 7 September: There may be several editing errors on a web page, both in HTML content and final documents, published after September 20, 2018.
Disproportionate load: does not apply.
The content does not fall within the scope of the applicable legislation: there could be office files in PDF or other formats published before September 20, 2018 that do not fully meet the accessibility requirements.

Preparation of this accessibility statement

This statement was prepared on 28 September 2021.

The method used to prepare the declaration has been an accessibility report carried out by the company Ample24 sccl.

Observations and contact details

Communications

Communications on accessibility requirements can be made (article 10.2.a of Royal Decree 1112/2018, of 7 September), through the following contact mailbox.

For example:

Inform about any possible non-compliance by this website.
Transmit other difficulties in accessing content.
Formulate any other query or suggestion for improvement regarding the accessibility of the website.

Requests for accessible information and complaints

To make requests for accessible information and complaints (article 12 of Royal Decree 1112/2018, of 7 September), you must access the procedure ““Suggestions, complaints and proposals”.

Any natural or legal person may make complaints regarding compliance with the requirements of Royal Decree 1112/2018, of 7 September, and request information relating to content that is excluded from the scope of this regulation.

Applications and complaints are registered in accordance with the requirements established by Law 39/2015 of 1 October, on the Common Administrative Procedure of Public Administrations.

Application procedure

The application procedure set out in Article 13 of Royal Decree 1112/2018, of 7 September, can be initiated in the “Suggestions, complaints and proposals” procedure.

If, once a request for accessible information or complaint has been made, it has been rejected, you do not agree with the decision taken or the response does not meet the requirements of Article 12.5 of Royal Decree 1112/2018, of 7 September, you can initiate a claim to:

Know and oppose the reasons for the dismissal
To call for the adoption of appropriate measures in the event of disagreement with the decision taken
Explain the reasons why you consider that the answer does not meet the required requirements.

A claim can also be initiated in case 20 business days have elapsed without having obtained any response.

The commitment of the Arenys de Mar City Council for accessibility.

The website www.visitarenys.com has been built with the aim of providing universal access to all people who consult it regardless of their physical, sensory or intellectual abilities, and the technical context of use with which they do so (type of device, software, connection speed, environmental conditions, etc.).

The commitment of the City Council of Arenys de Mar is to achieve the level of conformity ‘Double-A’ (AA), as required by European and state legislations to public administrations.

Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 sets out the standards required of member states so that all websites and mobile applications in the public sector, regardless of the device used to access them, meet the accessibility requirements set out in standard EN 301 549 v2.1.2 (August 2018), of adequate accessibility requirements for the public procurement of ICT products and services in Europe.